Every company needs a great analytics specialist and process designer. Someone who can see patterns in the data, and disruptions in the flow of an organisation's processes. And then show you how to change that to improve profits or create new revenue streams. Graham is that man. His career includes time at Cap-Gemini, where he worked on projects like the CRM system for O2 and process engineering for ICI: so you can rely upon him to separate the signal from the noise.