"We have a website development retainer with Enigma who inherited our site a few years ago. The team are responsive to issues that arise and we find the Jira ticket system really handy to report/escalate problems or requests for change. However, we do find there is sometimes a lack of proactive thinking and have been left on occasion to source our own solutions."
"Good quality code development and testing before releasing for UAT means that we get good quality outcomes of the website developments."
"A common theme throughout this survey is that Enigma do a great job and this is no different. They have delivered several successful projects for us and the new website is going to be no different. "
"Really strong and never anything is a issue. great ideas and also looking to future proof our journey "
"The web development team systematically worked through what we had agreed and we were kept up to date about the timescales. "
"Very thorough user journey and persona mapping to ensure the design is tailored to the users needs. Very well thought out."
"Our new website is going to be great from this perspective. Enigma have done an excellent job. "
"Very Innovative in linking their UI design to a strategic requirement"
"It was essential the user interface design is perfect for our needs. We spent a long time planning the design which was quite complex. Nothing was a bother to anyone we worked with."
"Design and data led user experience. They look at our current journeys with supporting data and challenging the current process to get the most out of our site."
"Again, great as always. "
"We wanted a website that was easy for our patients to use and that is exactly what we got. We rarely have any problems and patients report that it is easy to use and very intuitive, which was our aim."
"Fen and the team have been fantastic to work with on all aspects of our web design and management. We've re-platformed two websites over the past year - both times the projects have been delivered on time and to a really high spec. The new CORE CMS gives us much more functionality and flexibility when it comes to producing web content. The systems are really user-friendly, and Fen and the team are always on-hand if we need any support or web-maintenance. "
"Fresh ideas with the ability to re-imagine existing designs without the need to re-factor the full site"
"We've been working on a new website project for approx. 10 months, it's still on going but nearing it's end. I am confident when completed I'll be able to say Denisa, Glen, and the team have delivered an excellent website that will become an important asset to our business. "
"Light years ahead of the rest!"
"Create a range of web designs for us to choose and work towards. some elements of the designs couldn't be implemented with out additional works due to complex coding."
"The web design is excellent and works so well for our needs. The design was very important because our website is for patients and there are strict rules about what we needed. This was not a problem. Sally Taffs was incredible she worked as the project lead and was with us from the beginning so she understood what we wanted. Sally continues to support us now the website is complete."
"Forward thinking to ensure we reach our here and now objectives as well as the bigger picture objectives. They promote creativity by encouraging us to log as many ideas as possible so that nothing is lost or forgotten about. We then collaborate to work out which of these ideas will bring the most benefit in achieving the objectives. The collaborative sessions are always productive with healthy challenge on our norm. "
"Working together as team and are integrated with us in growing our strategy."
"We discussed this in detail and used Recite me which was incorporated into the website seamlessly. This is great as it is important for websites for patients."
Ecommerce Integration
4 ratings / 1
review
7.7
Ecommerce Integration
7.7
4 ratings / 1
review
Service Rating
7.7out of 10
"Very supporting on all aspects of our intergration."
Ecommerce Implementation
4 ratings / 1
review
7.9
Ecommerce Implementation
7.9
4 ratings / 1
review
Service Rating
7.9out of 10
"have launched a number of sites sucessfully."
Customer Journey Mapping
4 ratings / 1
review
7.9
Customer Journey Mapping
7.9
4 ratings / 1
review
Service Rating
7.9out of 10
"Have a good understanding of our customer and have run workshops to key stake holders in the business to get a 360 view"
Data Architecture
3 ratings / 1
review
8.4
Data Architecture
8.4
3 ratings / 1
review
Service Rating
8.4out of 10
"Generally support us on this. We can run idea's by them."
CRM Integration
3 ratings / 2
reviews
7.8
CRM Integration
7.8
3 ratings / 2
reviews
Service Rating
7.8out of 10
"We are currently working on the CRM piece of out project so it is a little difficult to rate this work but the scoping of this work stream by the team has been impressive with what seems to be a deep understanding of our business needs"
"We're just starting to dip our toes into improving our website to CRM integration, but the conversations so far have all been positive, with the can do attitude that the existing process can be improved and optimised further."
Data Integration
3 ratings / 1
review
8.2
Data Integration
8.2
3 ratings / 1
review
Service Rating
8.2out of 10
"We are integrating a number of various systems, both within our business and also with 3rd party suppliers"
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