MMT has used the following skills/services in the project.
“Our new mobile-friendly customer portal is a big part of our digital transformation and an important step to becoming a modern, connected business. Built around the needs of our customers, the solution developed and delivered by MMT Digital is personalised and fully accessible. The successful working partnership between Sovereign and MMT has been the key to the success of the project and we look forward to continuing to work together."
Sam Dart, Head of Digital Technology Services
The Results
15k Residents using the portal
70% Access MySovereign via mobile
88% Resident satisfaction with online rent payments
The Challenge
Deliver an accessible customer portal for one of the largest housing associations in the UK, the first step in a complete digital transformation initiative.
Develop a scalable portal with a refreshed customer experience and the technical infrastructure to effectively manage large amounts of complex data.
What We Did
Created a platform that gives customers the freedom to manage their own account from any device.
Brought together two existing customer portals, both with extensive customer data, and performed several integrations to streamline online payment processes.
Delivered a refreshed customer experience that has achieved AA standard accessibility.