Clients & Partners

University of West London

Time frame: Not Specified

Intuitive applications, designed and delivered with honours. University of West London aimed to increase the number of successful student applications, promote the diverse student body, and boost the university's reputation. Through in-depth user research and prototype testing, we improved both content management and front-end user experience. Our collaborative digital strategy has led to a streamlined, accessible, modern university website. 71% increase in successful task completion, during user testing. Validating our findings, users were more comfortable using the new information architecture and navigational structure, completing their goals sooner. 183 user studies 16 hours of Discovery workshops 247 online surveys analysed

Body Building Warehouse

Time frame: Not Specified

No-nonsense marketing for a non-nonsense brand Fitness supplements is a competitive discount-driven market. Utilising email and advertising we turned price-sensitive purchasers into loyal fans. We promoted high-margin products through Google Ads, and social media. Users were then re-engaged by intention-based remarketing adverts and email campaigns that provided relevant products at hype-worthy prices. 30% increase in revenue from email. Smart audience segmentation, analysed send times, and sleek email templates transformed email success rates. 70% Increase in email open rate 20% Conversion Rate (up from 0.8%) 13.38% Lapsed Customer Conversion Rate

Thorpe Park

Time frame: Not Specified

Surprising animation and sinister SEO for an iconic Halloween event Following a full site redesign, we focused on celebrating Thorpe Park's annual Halloween event. For Fright Nights 2018, we designed and developed an animated site takeover, including a full-screen zombie surprise. The sinister site was engaging and constantly changing, encouraging users to return. In 2019, our SEO team added further search-friendly content to reach new audiences. 29% increase in total clicks to the Fright Nights event pages, from non-brand search terms. 99% reduction in file size for slow-loading images 1 award nomination, for best web design

War Child

Time frame: Not Specified

A website in time for Christmas Christmas is a critical time to meet fundraising targets for Warchild UK. In just 3 weeks we completed a Drupal build, with enhanced imagery tools, and a frictionless user journey. We also simplified back-end operations and gave managers brand control by rationalising content management and streamlining the existing 25 content types. 42% increase in online donations thanks to a simpler journey and reliable payment solution meaning more successful transactions and guaranteed security. 96% increase in donation rate 100% increase in mobile sessions 3% reduction in bounce rate

Arts Council

Time frame: Not Specified

A simplified solution for funders and fundraisers alike Arts Council's former website and CMS capability didn't afford the control and flexibility they needed. We focused on increasing editorial management, via a component-based CMS, and improving user experience with an intuitive navigation, backed by user testing. We also redesigned the funding application process, featuring clear guidelines and an eligibility gateway. 167% increase in goal completion. Where Arts Council funding applications once experienced a high abandonment rate, the improved process has led to far more successful submissions each year. 153% increase in conversion rate 75% decrease in application abandonment

Royal Navy

Time frame: Not Specified

Data science meets human interaction at sea To bolster the core NELSON data science team we created a front-end development toolkit and prototype based on detailed user research. The toolkit enables defence contractors to create standardised, highly usable interfaces targeted for unique cases including warship computers. We produced a prototype service, utilising the toolkit to meet users' needs within the aviation engineering department of the new Queen Elizabeth class aircraft carriers. Agile Process We utilised the Capability Matrix to apply the Government Digital Service (GDS) user-centric design principles to defence projects. Usability Conditions Responsive doesn't quite cover this solution. We designed for screens that may be anywhere from a warship compartment office to cramp operation rooms. AI Groundwork The style guide and framework enables the rapid, consistent roll out of new user interfaces supporting Big Data and Artificial Intelligence software. Vue.JS We used a Vue.js framework for its powerful capability and shallow learning curve enabling collaboration across Navy development teams.

Little Greene

Time frame: Not Specified

Supporting luxury shoppers throughout premium purchase journey To bolster online revenue for traditionally offline products, we created a seamless shopping experience to reflect the luxury brand. We combined checkout optimisations and free sample order forms with follow-up email automations and supplementary advice content. Targeting milestones throughout a long purchase journey, our SEO and PPC teams drive leads from multiple channels, increasing conversations and average order value. £10.42 ROI For every £1 that Little Greene invested, our marketing efforts provided a return on investment of more than ten times that amount. 22% increase in website revenue 66% increase in transactions (from PPC)

Jackson Lees

Time frame: Not Specified

A triple migration for leading law firm We combined the authority of four established websites on a new Drupal platform during a re-brand of the Jackson Lees group. A carefully designed cross-brand journey was planned delivering a seamless new user experience. Finally, we developed a scalable solution by utilizing sub-brand folders, allowing logical locations and structure for any further acquisitions. 41% increase in Organic Visits. Despite removing vast amounts of content, we generated more organic leads through canonicalisation, link profiles, and content cleansing. 57% increase in enquiries 65% increase in organic traffic 129% increase in Goal Conversions YOY

McGraw Hill Education

Time frame: Not Specified

Offering education worldwide, because learning changes everything As a global publisher, McGraw Hill must react quickly to changing market demands. After re-imagining their global platform, to streamline operations within a single codebase in 2015, we migrated and refreshed their estate to Magento 2. Sites worldwide, including EMEA, Canada and Australia, now enjoy secure payments and a consistent user experience, so McGraw Hill can continue to grow and operate at scale. 150% Over sales target in the first 3 months. Thanks to a streamlined checkout and user-centric purchasing journey and increased visibility, Mcgraw exceeded their sales budgets. 250,000 visitors in first four months 399% increase in monthly revenue in Australia

The Royal College of Occupational Therapists

Time frame: Not Specified

Because people shape, and are shaped by, their experiences Serving hundreds of pages to 32,000 Occupational Therapists and 14,000 online members, we empowered RCOT to deliver a better member experience, with an information architecture reboot and new member features. By speaking to real users, we improved the areas that mattered most, including: performance, navigation and responsive design. 3 Site migration. During the Drupal migration, 2 additional legacy domains were identified and merged into a single source of truth. 89% increase in mobile traffic 43% reduction in bounce rates 43% increase in pageviews

BASF

Time frame: Not Specified

An online training solution that crosses borders and language barriers We aimed to evaluate how BASF's user base currently learn about and resolve issues with BASF products. Through user surveys, telephone interviews, meeting face-to-face and speaking with technicians, we identified key personae along with their goals, frustrations and motivations. Mapping hundreds of user stories, we translated general goals into tangible digital features, pertinent answers and tailored functionality. 52 languages supported. We recognised a limitation in Drupal's translation functionality and championed an open-source approach to improve the technology for the better, for everyone.

BBC

Time frame: Past

Things To DO - Large Scale Portal providing users with things to do that is related to all public services and TV programs.