Bind Media

"Bind Media have done such a great job managing our Paid Advertising that when we decided to have an external audit done on our website we thought we would stick with the experts that we knew - and we made the right choice. We asked for a Conversion Rate Optimisation audit; to be honest we were a bit ignorant as to what we really needed but the team at Bind guided us through the process very effectively and we got so much more than we expected. We took an option for 'end user' input - this was very very useful as it gave us an overview of how a good cross-section of end users view our site; the end-user audience was selected to match the demographic of our typical customer base. It is great to have input from the experts at Bind as to how the site could be improved but the re-enforcement and 'little extras' that we got from watching the recorded sessions of non-technical users took the experience to another level. Each end user was guided on their journey through our site by a set of open ended scripted questions put together by the team at Bind. The audit findings from Bind came in four deliverables: a holistic report of the process from start to finish detailing issues and areas to be improved; a summarised and prioritied set of findings and objectives (segmented into issues/bugs; general observations; and ideas for improvement) with recommendations on how to proceed along with a set of 'mock-up' example solutions in Figma; we had a full Q&A presentation from the team at Bind; and we also got access to the full video recorded sessions of the end-user findings. We are still working our way through the action plan; Bind advised that we tackle the 'critical' findings immediately (and we did) but they said that other improvements should be made over time so that we can accurately measure the impact of each change and tweak our improvements to gain maximum return on investment. There is no doubt that the audit has already paid for itself and we still have many areas to improve...but perhaps the greatest paradigm shift for me was that I used to see our website as a static machine - it has always achieved great sales - but now I see it as a machine that can deliver much more through small considered tweaks...and it is also fun to change and measure...plan, do, check, act :). In summary, the website audit had been on our agenda for a long time but we did not really know the best way to go about it. We should not have worried, the team at Bind Media guided us through the process effectively and efficiently - they knew the questions to ask and demonstrated their capability in every interaction. We are now well on the way to a more productive and profitable website with results already being seen and more improvement in the pipeline...but perhaps the greatest (and unexpected) benefit was the reawakening of our continual improvement initiative - everyone has had an input, and is keen to have an input, and this is largely down to the inspiration from the amazing team at Bind Media"

Cast Iron Bath Company

"Bind Media have been nothing short of brilliant to work with! Their team have helped us to tremendously scale our campaigns, improve efficiency and make informed business decisions through their PPC, creative and analytics offerings."

Cisco

"I've worked with quite a few PPC agencies in my time. Without doubt Bind Media are the best! We'll be clients for a long time."

Adara