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4 Roads has used the following skills/services in the project.
Hitachi Vantara is part of the Hitachi Group, the 38th biggest business in the world. However, despite already being a global name in the world of technology, Hitachi had an ongoing ambition to support, expand, and grow with prospective mid-market customers. For a business primarily focussed on securing high value contracts for a small number of enterprise clients, the pivot to the mid-market meant a fundamental change in their offering.
Mid-market customers need to be self-sufficient. They need to be able to diagnose any hardware faults and resolve, where possible, any support issues themselves. This principle of enabling and empowering customers isn’t new, but Hitachi wanted to explore how immersive technology like augmented reality could be beneficial in ensuring customers continue to get a great experience.
By leveraging immersive tech like augmented reality, it shows how quite a traditional business can be innovative. In an industry where it can be a struggle to differentiate themselves, showing any kind of innovation is something that piques the interest of customers, partners and analysts alike.
Read the full detailed case study: https://www.4-roads.com/content/276-original.pdf
