Stephen believes in the expertise of our clients, that they understand their business much better than we do.  He enjoys learning from them and facilitating their contribution to the final design. But he’s not a pushover.  Challenging assumptions early on is one of the ways he likes to get everyone to collaborate.

This includes questioning whether a new digital ‘solution’ is the best choice to solve the client’s real problem. He’s ready to suggest when an existing service, whether it’s online or even on paper, would be the better option.

Building from PhotoShop designs in his early career left Stephen hungry for something that worked better. He thinks Webcredible’s way with user research, on top of his skills in user centred design, IA and production design, is a good way to satisfy that appetite.